We recently learned that a good friend of ours, Diana Helfinstine), VP of Customer Experience at Essilor), the world's largest manufacturer of eyeglasses has passed away. In tribute to Diana, we're revisiting this podcast episode in which Diana shared how she implemented customer experience strategies that further differentiated Essilor's services, creating greater value for their customers and patients. Find more information in the show notes at customerbliss.com/cb89
