Today’s podcast is with Alison Circle, who is the Chief Customer Experience Officer in another unexpected industry: the Library System. The work that Alison and the leadership team at Columbus Metropolitan Library has in fact been heralded around the world (insert link) in their innovative approaches in this industry many might think is moving toward retirement. At Columbus Metropolitan Library, they are doing the opposite and revitalizing what it means to be a library. Starting with the lives of their customers and the responsibility for a community of learners, they are rethinking the library experience, from how they define their customer, the design of their buildings, how they unite leadership to a higher purpose and what and how they enable young minds to read and establish community.
