As a business leader or owner, do you think about how your approach to hiring impacts your organization and customer experience? In today’s podcast episode, I’m revisiting conversations with two previous guests, Mary Winfield), VP of Customer Experience and Trust at Lyft), and Carolyne Matseshe-Crawford), Head of Fan Experience at Fanatics). Both of these women place a strong value on employee experience, and you’ll hear some of their strategies regarding implementation tactics. Get show notes at customerbliss.com/cb125.
