"I think the power of collaboration and people talking together and sitting together shouldn't be underestimated," says Charlotte Dunsterville,) Chief Customer Officer of Sure International Telecom), a mobile, fixed and enterprise telecommunications supplier in Guernsey, Jersey and the Isle of Man, part of the Batelco (Bahrain Telecom) Group of companies. In this episode, Charlotte and I talk about how she united the C-Suite and other departments within Sure International to implement a customer experience program, and how her background in customer service and experience helped her be the transformative leader she is today. Get more information and show notes at customerbliss.com/cb93
