"Our customers' lives and our lives are made up of moments," says Dan Heath, co-author of The Power of Moments: Why Certain Experiences Have Extraordinary Impact) in today's episode. Do you think about how you can create remarkable moments for your customers? Dan and I talk about what a power moment is, the recipe for creating one, and how these experiences affect us in our personal and business lives. Get more information and show notes at customerbliss.com/cb91.
