In today's episode, I chat with CCO Lisa Henken Ramirez,) about implementing customer experience Netspend), a young, a finance-related company. Netspend is a leading provider of prepaid Visa® and Mastercard® cards for personal & commercial use. Lisa shares with us how she used her background in consulting and change management to help lead the company’s CX efforts and get Netspend employees to connect more authentically with customers.
