In this episode, Aurelia Pollet), the Vice President of Customer Experience at Exemplis,) tells us about the company's impressive culture, and how she's been supported in her role to lead the company's CX into the future. Exemplis is a B2B2C, which makes custom chairs and lounges for offices.
Aurelia shares different approaches and strategies that she implemented in order to improve processes and better understand their customers (the furniture dealers), and ultimately, the end consumer.
