cover of episode How CMO Leadership is Expanding to Include Both Marketing and  Customer Experience Transformation

How CMO Leadership is Expanding to Include Both Marketing and Customer Experience Transformation

2017/12/12
logo of podcast The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

Frequently requested episodes will be transcribed first

Shownotes Transcript

In my conversation with Isabella Lau), who has held the hybrid role of both CMO & CMO) at Manulife Hong Kong) for over 7 years, we discuss this emerging expanded role, how Isabella is driving both brand, operational, and cultural leadership – and why her unique background in both operations and marketing prepared her for success. Find show notes and more information about the guest at customerbliss.com/cb81