cover of episode Getting Your Board to Embrace Customer Experience, With Maury Kask - CB72

Getting Your Board to Embrace Customer Experience, With Maury Kask - CB72

2017/10/10
logo of podcast The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

Frequently requested episodes will be transcribed first

Shownotes Transcript

In our conversation, Maury Kask walks us through his journey from how his pitch to the board, engaging people across the company, to being named Chief Experience Officer.  We discuss the seven work streams he presented, and how he is operationalizing them now in his earned C-Suite role.