Earning the Right to Customer Experience Transformation at a Telecommunications Company with Patricia Pedhom Nono
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Are you experiencing some challenges from your C-Suite regarding the implementation of a customer experience transformation? In today's episode, I talk to Patricia Pedhom Nono), General Manager, Customer Service & Customer Experience at MTN Cameroon), one of the biggest telecommunications company in Africa. As the company's first CCO, Patricia shares a detailed account of how she proved the value of customer-first strategic thinking and planning to a skeptical C-Suite. Get show notes at customerbliss.com/cb101.