Vishal Bhalla) is the VP & Chief Experience Officer at Parkland Health & Hospital System), and similar to my guest Shawn Smith) in my last interview, Vishal also transitioned into healthcare from hospitality. After a personal encounter spending a few days each month in a hospital for two years, Vishal realized he wanted to serve in healthcare. In today’s episode, Vishal and I discuss how he is managing the transformation of the culture and employee experience at Parkland in order to fundamentally improve the hospital’s customer experience. Get more info and show notes at customerbliss.com/cb108.
