If you're leading CX work within an organization, one of the keys to success is to listen to others. Whether you've been doing this work for years or are just starting, listening and gaining feedback has to be an ongoing part of the process. The CX leaders who have been guests on my podcast, always stress the importance of maintaining relationships with internal and external stakeholders in order to advance the work. In today's podcast episode, you'll hear from six customer experience leaders in the B2B industry who share advice about the things they know now, that they wish they knew before they started their work. Get show notes at customerbliss.com/cb96
