Today's podcast is the last replay featuring "best of" content from 2018. Thank you all for your support and for taking the time to listen to these podcasts. I've got a lot of great interviews coming up that I can't wait to share with you!
Today, we're revisiting a conversation I had with Alan Dubovsky), a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital). Alan shared the unique situation that placed him in this position at Cedars-Sinai, his prior experience in the healthcare industry, and the extensive work he's done to define his newly created role.
