While I’m on vacation, I want to replay this podcast and leave you with a few valuable gems from Horst Schulze to inspire us in the new year. Horst is the founder and former CEO of the Capella Hotel Group, Co-founder & Former COO of The Ritz-Carlton Hotel Co.) and author of Excellence Wins). He is currently serving as the expert in residence at Arch + Tower, a boutique, organizational strategy consulting firm specializing in customer and employee experience.
