I’m sharing excerpts from previous interviews with two experienced C-Suite leaders who successfully implemented very tactical steps with a focus on uniting the C-Suite and understanding their needs to advance their CX work. You’ll hear from Brian Lilie), CCO and Head of Technology at Equinix), the world's largest IBX data center & colocation provider, and Isabella Lau), CCO and CMO at Manulife), a Canadian multinational insurance company and financial services provider.
