cover of episode A CCO's Role Goes Beyond Customer Experience to Change Management

A CCO's Role Goes Beyond Customer Experience to Change Management

2022/8/26
logo of podcast The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

Shownotes Transcript

In this conversation with Andy Clement, the CCO at Kimberly-Clark Professional, who has been with the organization for over 30 years, we discuss how digitizing the sales operations has impacted this B2B business in the post-pandemic world. Those of you in the B2B industry will enjoy this chat, especially if you’ve been in a legacy industry that had to adjust to the digital-first world.