As a CCO at a young company, how do you assess the work that needs to be done to begin the CX transformation? In today’s episode, we’re revisiting conversations with two CCOs who have implemented CX programs from the ground up: Chelsie Rae Lee) of SnackNation) and Allison Pickens) of Gainsight).
Both women became CCOs of their companies during a time where no formal CX work had been instituted.
