In today’s episode, we’re going international with Rekha Weerasooriya, General Manager of Customer Experience Management and People Development at Dialog Axiata), the number one telecommunications provider in Sri Lanka. At Dialog Axiata, Rekha is in charge of customer listening, customer experience management, and employee experience development. Rekha shares tactics that I think you’ll find valuable, and pieces together a story that shows just how complex running CX within a competitive telecommunications industry can be.
