On this episode, we talk with Deon Nicholas), CEO and Co-Founder of Forethought), a generative AI platform for customer support automation.
Deon started his career as an engineer, building out products and infrastructure for companies like Facebook, Dropbox and Pure Storage. During that time, he was fascinated by the potential uses of AI technology in customer service, and in 2018 he took the leap and founded Forethought.
The platform is customer-centric, with a focus on improving efficiency and experience. Customers prefer to have their problems solved through self-service these days, but when it gets elevated to talking to an agent, Forethought gives the agent as much information about the situation and possible solutions as possible.
Deon believes that AI is in the most exciting place it has ever been, especially considering the media frenzy surrounding ChatGPT. The Forethought platform takes AI to the next level, letting customers customize the platform for their specific business needs.
Forethought is a subscription business itself, and it is really leaning into building out new AI platforms specifically for subscription-based organizations.
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