Jacob and Nikhil sit down with Virgílio (“V”) Bento, Founder and CEO of Sword Health, the $3 billion company focused on improving pain management. They discuss Sword’s new AI care model, the evolution and key decisions behind Sword’s success, customer acquisition, and more.
(0:00) intro
(1:15) Sword’s journey
(9:13) advice on selling to employers
(16:45) getting employees to use the product
(18:41) building Phoenix, an AI care model
(22:50) limitations of Phoenix
(31:17) Sword’s org structure
(33:56) less successful ventures for Sword
(36:23) working with brokers
(39:01) international opportunities
(42:12) over-hyped/under-hyped
(42:37) parts of the U.S. healthcare system that don’t make sense
(44:23) flying across the world for dinner with Vinod Khosla
(46:57) decisions that were instrumental to Sword’s success
Out-Of-Pocket: https://www.outofpocket.health/)
