As part of the submissions for the inaugural UC Awards we spoke to award nominee Red Box about their year so far, the main industry trends impacting them, and their plans for 2019. Their CEO Richard Stevenson joins Patrick on the podcast. Richard gives us a brief history of Red Box and explains how they have transformed into one of the world's leading voice capture and analytics specialists. The use of voice data is changing and Red Box are at the forefront of the new frontier in terms of analytics and insights.
