Watch on YouTube.)
UC Today's Kieran Devlin speaks to** Martin Mahler, Chairman at Akixi** and data and analytics expert.
In this session, we discuss the following:
- **The key challenges contact centres are facing in 2024 and how analytics can help address them **
- **Practical use cases of how can be invaluable in contact centres **
- How data can provide visibility for improving productivity and creating cost efficiencies
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