Rob Scott hosts Ross Williams, COO at Virsae. AI is revolutionizing service management and according to Virsae 2020 will see the emergence of the virtual engineer. In this session we discuss the following:What is UC service management? What's a virtual engineer?Benefits of a virtual engineerReal-life Alexa demoHosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #UnifiedCommunications #ServiceManagement #AIThanks for watching, if you'd like more like this don't forget to subscribe.Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages.For more Unified Communications News visit https://www.uctoday.com
