Mastery Coach Shelly Van Epps asks the question: Is the dental office manager obsolete? Shelly is a former office manager and treatment coordinator with over 20 years of experience and is currently a VP of Business Development and mastery coach with All-Star Dental Academy. They discuss the biggest struggles that dentists face when running a successful practice, which Shelly believes to be the inability to connect with their team. Alex mentions that dentists often want to focus solely on clinical work and don’t want to deal with their team. Shelly cites the American Dental Association statistic that the majority of issues dentists face are staff related. In conclusion, they agree that the dentist/team relationship is vital for a successful practice.
HIGHLIGHTS
- [00:11:12] Dental Office Manager Obsoleteness
- [03:53:11] Difference Between Management and Leadership in the Dental Practice
- [07:38:01] Importance of People Over Systems in a Practice
- [08:57:23] Implementing Systems in a Practice
- [00:10:50] Leadership and Team Development
- [00:16:38] Dental Office Manager Future
RESOURCES
- Learn more about All-Star Dental Academy Coaching)
