A happy patient means a happy day, and long term, a happy career. The dentistry itself is not the game….managing the patient expectations is the game. In fact, no amount of good dentistry will solve a poor patient understanding.
Biggest problem in dentistry is emotional responses to situations and the communication (or lack thereof) with our patient and our team.
Today I share some ways I manage the patient expectations so I have a lot less unhappy patients. Let me know what you think!
As always, I would LOVE and appreciate any reviews, feedback or post if you like this podcast. Don’t forget it tag me @drpeggybown) on IG and don’t forget to hit the FOLLOW button!
Thank you so much for listening! Peggy xox
