Culture—it seems everyone is currently talking about it, pondering how important it is, and how employers might go about changing it. Today we're joined by Karen Whalen Senior Vice President, Human Resources of data management firm First Data, an organization that recently experienced a successful cultural transformation.
Karen addresses what prompted the cultural transformation, what goals were set, communication strategy and metrics used to help gauge success. She also talks about First Data's particularly increased support for LGBT workers as part of the organization's cultural changes.
