In this episode of the Practicing Accountant podcast, Doug and Dan discuss how to enhance client retention by creating memorable experiences that encourage clients to brag about your services. They emphasize the importance of intentionality in customer service, sharing personal examples, including standout experiences with Disney and a Disney travel agent, to illustrate how exceptional service can lead to loyalty, higher pricing, and client referrals. The conversation highlights the need for proactive, rather than reactive, client interactions and offers actionable tips for improving client satisfaction. Visit www.thepracticingaccountant.com) for more insights.
