Joey Coleman, Chief Experience Composer for Design Symphony, joins the Social Pros Podcast to discuss his new Experience This! Show and why a positive customer experience is the ultimate game changer in a competitive market.
Special thanks to our sponsors:
Salesforce Marketing Cloud (Magic Moments: How to Create Inspired Marketing to Amaze Your Customers: candc.dl/amazecustomers))
Convince & Convert (Experience This! Show: experiencethisshow.com))
Yext (The Everywhere Brand: http://offers.yext.com/everywherebrand))
In This Episode
- How a focus on sales and prospects has led to a decreased focus on customer retention and experience
- Why improving the customer experience doesn't mean a huge dollar investment in fancy tools or expensive trainings.
- How carefully integrated AI leads to happier customers and happier sales.
- Why a successful customer experience means embedding CX-minded staff at every level of your organization
Resources
- Joey Coleman) on Twitter: @thejoeycoleman)
- Experience This! Show)
- SpeakPipe)
- Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days)
Visit SocialPros.com) for more insights from your favorite social media marketers.
