How to Enhance Your CX & Reach Call Goals With Callzilla Featuring Stephanie Fritz - Part 2
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If you’re hardcore about your customer experience like we are, or you want to level up your CX and never miss a call again, this is the episode for you! In this two-part episode of the Power Women of the Trades podcast, hosts Leslie Harpole and Cassie Pound speak with Stephanie Fritz, Vice President of Business Development at Callzilla, about how their full-service call center can optimize your customer communications and enhance your customer experience (without you lifting a finger or a phone).

As an inbound/outbound contact center, Callzilla solves a pain point that countless contractors have: flawless customer communication that focuses on high-quality customer experiences.

By managing and analyzing all communication with customers (plus other customizable services), Callzilla becomes an extension of your team and your brand. That means you’ll be free to focus on growing your business and providing high-quality service.

Tune in to learn how Callzilla can take your trades business from missed calls to happy callers!

In this episode, we discuss:

• How Callzilla uses AI to ensure high-quality customer interactions.

• What metrics does Callzilla use to track customer calls and reach CX goals?

• Why Callzilla uses a dedicated agent model instead of assigning you random agents.

Meet the Hosts:

Leslie Harpole is the co-owner of Champion Plumbing in Oklahoma City. Connect with her on LinkedIn).

Cassie Pound is the co-owner of Quality Heating, Cooling & Plumbing in Tulsa, Oklahoma. Connect with her on LinkedIn).

Meet the Guest: Stephanie Fritz, Vice President of Business Development at Callzilla)

As VP of Business Development at Callzilla, Stephanie works to identify and build long-term relationships with clients who can benefit from Callzilla’s customer care and business process outsourcing. She realized a passion for Customer Experience when starting her career at Macy’s almost 15 years ago and has been dedicated to driving customer success and a customer first culture ever since. She is involved in all new client development and runs the sales process for Callzilla.

Connect with Stephanie on LinkedIn).

Email her: [email protected])

Learn more about Callzilla: https://www.callzilla.cx) 

Special thanks to our sponsors for making the show possible:

• Chiirp)

• Yellowstone Local)

• Kickcharge Creative)

• On Purpose Media)

• Kee Hart Marketing)

Interested in using ServiceTitan for your trades Business? Check out the links below:

Cassie’s custom share link: https://join.servicetitan.com/mzldOZd)

Leslie’s custom share link: https://join.servicetitan.com/mzleuIA)

Tune in to hear from more Power Women in the trades industry on Apple Podcasts), Spotify), Google Podcasts), Amazon Music), Audible), Radio Public) and more!

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Instagram): @powerwomenofthetradespodcast

LinkedIn): Power Women of the Trades Podcast

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This episode was produced and brought to you by Reignite Media) (Follow them @reignite.media).