Unreasonable Hospitality with Will Guidara

2022/10/18

A Bit of Optimism

Will Guidara

Will Guidara：通过分享Eleven Madison Park餐厅的成功经验，阐述了其独特的待客之道——‘不合理的待客之道’。这并非指粗鲁或不讲理，而是指在服务中付出更多努力，关注客户的情感体验，创造超出预期的连接，让客户感受到被重视和被关怀。他认为，成功的关键不在于食物本身，而在于如何让客户感受到被重视，以及这种重视如何转化为积极的影响力。他通过取消接待台，建立员工与顾客之间的无缝连接，以及为顾客提供意想不到的惊喜（例如街边热狗）等方式，来实践‘不合理的待客之道’。他还强调了员工的创造性自主权，并设立了‘Dreamweaver’职位来支持员工的创意想法，从而提高员工满意度和顾客满意度，形成良性循环。 Simon Sinek：作为访谈者，Simon Sinek引导Will Guidara分享了他的经验，并对‘不合理的待客之道’进行了深入探讨。他强调了领导者在实践这一理念时，需要具备远见和结构化的执行能力，并为员工提供必要的资源支持。他还指出，‘不合理的待客之道’并非只适用于餐饮行业，而是可以应用于任何与人相关的行业，其核心在于关注人与人之间的连接，以及如何通过细致入微的关怀来提升客户体验。

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Will Guidara discusses the concept of unreasonable hospitality and how it led to the transformation of Eleven Madison Park into the best restaurant in the world.

Shownotes Transcript

If you walk up to someone and say “you’re being unreasonable!” most people would be offended. Will Guidara, however, would take it as a compliment.

A renowned New York restaurateur, Will transformed Eleven Madison Park into the best restaurant in the world by reinventing how they offered hospitality....they made it unreasonable.

I had a chance to sit down and talk to him about how he learned the power of being unreasonable.

This is… A Bit of Optimism.

For more on Will and his work, check out his new book Unreasonable Hospitality below or wherever you prefer to buy your books:

https://simonsinek.com/optimism_press_books/unreasonable-hospitality/)

See omnystudio.com/listener) for privacy information.

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A Bit of Optimism

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Shownotes Transcript

Unreasonable Hospitality with Will Guidara