cover of episode 89. Listen, Listen, Listen: How to Build Deep Connections

89. Listen, Listen, Listen: How to Build Deep Connections

2023/5/9
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
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Matt Abrahams
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Rachel Greenwald
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Rachel Greenwald：在建立人际关系，无论是职场还是约会，都应专注于如何让对方感觉良好，而非仅仅关注言语表达。成功的闲聊并非数据收集，而是通过提出引人入胜的问题，激发对方的好奇心，避免陈词滥调。开始闲聊可以从对环境的观察入手，结束闲聊则可以使用‘白旗’策略，即在结束前提出一个问题并给予真诚的赞美，利用‘近因效应’留下积极印象。在沟通中，要避免‘照镜子’和‘打断’等不良习惯，这些习惯会让对方感觉不被重视。 此外，幽默在沟通中也扮演着重要角色，但应避免过度使用，以免造成负面影响。建议使用轻松的玩笑（light banter）而非刻意搞笑，并时刻关注对方感受。沟通的最终目的是建立联系，而非炫耀或自我表现。 Matt Abrahams：认同Rachel Greenwald的观点，并分享了自身经验和研究成果。强调了积极倾听的重要性，以及在沟通中关注对方需求的重要性。同时，也对预沟通（pre-communication）的重要性进行了探讨，认为在正式沟通前做好准备工作，例如精心设计邮件主题或在视频会议开始前播放主题音乐，能够有效提升沟通效果。

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Rachel Greenwald advises against using small talk as a data collection tool, suggesting instead to focus on creating intrigue through unexpected questions and answers.

Shownotes Transcript

Whether you’re trying to build a romantic or professional connection, Rachel Greenwald’s advice is exactly the same. “Focus on how you make someone feel more than you focus on the words that you're saying,” she says.

As a professional coach, Greenwald) helps people develop better communication skills, from executives in the business world to singles in the dating world. Building deep connections may at times be challenging, but as Greenwald says, it’s ultimately not complicated. “You're demonstrating that you're interested in someone and that you like them,” she says.

In this episode of Think Fast, Talk Smart), Greenwald and host Matt Abrahams discuss relationship-building tactics like small talk, active listening, communication blindspots, and more.

Think Fast, Talk Smart) is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

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