cover of episode 73. Listen Up: Why It’s Better to Be Interested than Interesting

73. Listen Up: Why It’s Better to Be Interested than Interesting

2022/12/6
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
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Allison Wood Brooks
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Allison Wood Brooks: 我在研究生院时，我的论文是关于焦虑的。每个人都会感到焦虑，但并非每个人都需要治疗或药物或那种程度的治疗，对吧？你真正需要的是一些较小规模的应对策略，以帮助我们应对我们所有人经常感受到的非常正常的焦虑情绪。因此，我们尝试了一种非常简单的应对策略，一个非常简单的干预措施。问题是，人们能否将他们的焦虑情绪重新定义为兴奋？这是一个非常简单的想法。但它之所以有效的原因是，当我们感到焦虑时，我们有一种疯狂的本能，那就是我们应该尝试冷静下来。这非常强烈。每个人都觉得当他们焦虑时应该冷静下来。这很难，对吧？这需要我们减轻焦虑的生理迹象。所以你的心跳加速，手掌出汗，体内皮质醇升高。你试图压制这些。以及从负性价态转变，对吧？就像焦虑这样的负面情绪，并转向平静的积极区域。而这两种转变，减少生理信号以及从负面转向正面，这几乎是不可能的。这非常非常困难，尤其是生理成分。因此，相反，将焦虑重新定义为兴奋所做的是，它允许你停留在那种高度兴奋的状态。你并没有试图对抗你的自动生理过程，而是仅仅做这种从负面到正面的心理重塑。 Matt Abrahams: 在与Allison Wood Brooks的谈话中，我学到了很多关于沟通和谈话的技巧，特别是关于如何更好地倾听和管理谈话话题。我意识到，即使是简单的谈话也可能很困难，并且需要我们不断地做出选择来支持或转换话题。此外，我了解到，积极的倾听不仅包括非语言的暗示，更重要的是通过言语表达出来，例如提出后续问题、总结对方所说的话以及纠正误解。

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Alison Wood Brooks discusses her research on reframing anxiety as excitement, a technique that helps manage speaking anxiety by allowing individuals to stay in a high arousal zone and focus on the excitement of the opportunity.

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As a communication expert, Alison Wood Brooks) spends a lot of time talking about talking. But, as she says, listening is just as important.

“My course is called TALK,” says Wood Brooks, who is the O'Brien Associate Professor of Business Administration and Hellman Faculty Fellow at Harvard Business School. “The great irony is that it should really be called LISTEN. It’s hard to be a good listener yet so very important.”

In the latest episode of Think Fast, Talk Smart, Wood Brooks covers conversation strategies for active listening, turning anxiety into excitement, and knowing when it’s time to change the subject.

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