cover of episode 72. Quick Thinks: Talk It Out – How to Successfully Negotiate and Resolve Conflict

72. Quick Thinks: Talk It Out – How to Successfully Negotiate and Resolve Conflict

2022/11/22
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Think Fast, Talk Smart: Communication Techniques
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Matt Abrahams
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Michelle Gelfand
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Michelle Gelfand: 成功的谈判者通常具有很强的创造力，能够找到对双方都有利的解决方案。她以她和丈夫计划假期为例，说明如何通过了解彼此的优先级，找到一个兼顾双方需求的方案（例如，在山区选择一个温泉度假村）。她强调，在谈判中，要避免过于竞争或过于合作，而是要找到一个平衡点，才能达成创造性的共赢协议。她还指出，谈判中的隐喻会影响人们的思维方式和行为策略，因此需要谨慎选择和调整隐喻以适应情境。此外，她还强调了文化背景对谈判的影响，指出美国等文化背景下的谈判研究成果并不一定适用于所有文化背景，例如中东或东亚地区。她认为，在跨文化背景下，文化智商（CQ）比智商（IQ）和情商（EQ）更能预测谈判效果。 Matt Abrahams: 他强调了积极倾听在谈判中的重要性，指出有效的谈判需要理解对方的观点和诉求，这需要积极的倾听和换位思考。他还指出了文化背景对谈判和冲突管理的重要性，认为随着全球化的发展，文化智商（CQ）变得越来越重要。

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Professor Michele Gelfand discusses the importance of creativity in negotiation, emphasizing the need to understand the other party's priorities and balance competitiveness with cooperation.

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When it comes to negotiating and managing conflict, Professor Michele Gelfand says it’s time to get creative.

Everybody has wants and needs. So what do we do when our priorities compete with those of other people? According to Gelfand, a professor of organizational behavior, negotiations and conflict management are exercises in creative problem-solving, ones where we look for ways to not only get what we want, but for those on the other side of the table to get what they want too. “The best negotiators tend to be the most creative,” says Gelfand.

In this episode of Think Fast, Talk Smart, Gelfand joins Matt Abrahams to discuss how creative communication can help us find solutions where everybody wins.

Read part one of our interview with Gelfand here). 

More resources:

How Culture Affects Communication Styles)

Threatening Language )

Why The Pandemic Slammed Loose Countries)

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