cover of episode 105. Radical Candor: The Communication Shift That Can Transform Your Career

105. Radical Candor: The Communication Shift That Can Transform Your Career

2023/9/5
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
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Matt Abrahams
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Kim Scott：激进坦诚的核心在于同时做到个人关心和直接挑战。这两种行为之所以被称为‘激进’，是因为它们非常罕见。如果只挑战而不关心，就会导致讨厌的侵略性；如果只关心而不挑战，就会导致毁灭性的同理心；而如果既不关心也不挑战，则会陷入操纵性的虚伪。作者通过自身经历和框架模型阐述了激进坦诚的实践方法，强调在给出反馈前应先征求反馈，并以赞扬开头，再给出建设性批评，最后评估反馈效果。在处理情绪方面，作者建议承认情绪的存在，尝试理解对方的情绪，并保持关心。在征求反馈时，应提出开放式的问题，并用心倾听，最后要奖励坦诚。领导者应创造一种支持和奖励坦诚反馈的文化，鼓励直接沟通，避免背后议论。 Matt Abrahams：作为访谈者，Matt Abrahams 与 Kim Scott 就激进坦诚的沟通技巧进行了深入探讨，并就如何处理沟通中的情绪、如何征求反馈以及如何营造支持坦诚反馈的企业文化等方面提出了问题。他总结了 Kim Scott 的观点，并就激进坦诚的实践中可能遇到的挑战进行了反思。

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Kim Scott introduces the concept of Radical Candor, explaining its definition and importance in effective communication and leadership.

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Moving forward in our careers often means giving and receiving feedback. But how candid can we be in communicating with others? For Kim Scott, anything less than radical just isn’t enough.

An executive, speaker, author, and executive coach, Scott) is known for her concept of radical candor, which she defines as “caring personally and challenging directly at the same time." By mapping communication onto the axes of caring and challenging, she derives four quadrants of feedback behavior: radical candor, obnoxious aggression, manipulative insincerity, and ruinous empathy.

In this episode of Think Fast Talk Smart, Scott shares how we can all move our communication into the radical candor quadrant, “to learn what we don't know and to help other people learn what they don't know.”

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Kim Scott, personal website) and on LinkedIn)

The Radical Candor podcast)

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