Dr. Laurie Santos chose this episode because it explores the misconception that solitude leads to happiness, when research suggests that social connections make us happier. It features an interview with the inventor of the ATM, Don Wetzel, and discusses the social costs of increased automation.
Don Wetzel invented the ATM because he was frustrated with long lines at banks and realized that a machine could perform the tasks of a bank teller, such as cashing checks and taking deposits, more efficiently.
The unexpected downside of ATMs is that they reduce the opportunities for social interactions, which are crucial for happiness. While ATMs save time, they also eliminate the chance to connect with human tellers and other bank customers.
Nick Epley's experiment revealed that passengers who were forced to talk to strangers reported the most positive commutes, while those who kept to themselves had the least positive experiences. This challenges the common belief that conversations with strangers are unpleasant.
David Byrne argues that increased automation is eliminating human interactions, which are essential for our social and emotional well-being. He believes that a world designed by engineers who prefer minimal social contact is leading to a society that is less tolerant and more isolated.
The railroad company introduced quiet cars because a survey showed that passengers wanted them, even though Nick Epley's research indicated that people are happier when they engage in social interactions. The company prioritized what people said they wanted over what actually made them happier.
Individuals can combat feelings of isolation and loneliness by making an effort to connect with others, including strangers. Simple interactions, such as talking to someone in line or on public transport, can significantly boost happiness and well-being.
The Happiness Lab debuted back in fall 2019. To celebrate our fifth birthday, we're revisiting Dr Laurie's favorite shows. We kick off with one from way back.
Technology allows us to bank, shop and dine without talking to another human, but what toll is this taking on our happiness? So in this episode, the inventor of the ATM and the Talking Heads singer David Byrne joined Dr Laurie to explore the ways in which talking to strangers can bring us all genuine joy.
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