25: Disney Deaths Pt. 2: The Disney Dark Ages
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This episode is brought to you by Progressive Insurance. Most of you listening right now are probably multitasking. Yep, while you're listening to me talk, you're probably also driving, cleaning, exercising, or maybe even grocery shopping. But if you're not in some kind of moving vehicle, there's something else you can be doing right now. Getting an auto quote from Progressive Insurance. It's easy and you could save money by doing it right from your phone.

Drivers who save by switching to Progressive save nearly $750 on average, and auto customers qualify for an average of seven discounts. Discounts for having multiple vehicles on your policy, being a homeowner, and more. So just like your favorite podcast, Progressive will be with you 24-7, 365 days a year, so you're protected no matter what.

Multitask right now. Quote your car insurance at Progressive.com to join the over 28 million drivers who trust Progressive. Progressive Casualty Insurance Company and Affiliates. National average 12-month savings of $744 by new customers surveyed who saved with Progressive between June 2022 and May 2023. Potential savings will vary. Discounts not available in all states and situations.

On February 8th, 2001, Paul Pressler stood at the gates of Disney's California Adventure and admired his accomplishment. The new park was a companion piece to Disneyland, on the same plot of land but across a small plaza and through a separate ticketed entrance. While Disneyland was the classic family-oriented park the Disney brand was known for,

Pressler wanted California Adventure to be more grown up. He relied on vendors and merchants to design the park rather than Imagineers, wanting to create a space that would allow adults to enjoy the Disney experience while simultaneously spending as much money as possible on goods. And on that sunny winter day in Southern California, Paul was probably looking at the park's palm tree-lined streets and Spanish-style architecture,

thinking that this would be his legacy. A hundred years from now, when they talk about the Disney parks, this would be what he's remembered for. But Paul would be wrong. See, Paul Pressler would be the man that ushered in what was known as the Dark Ages of the Disney parks, a period of time regarded as the bloodiest era in the brand's history.

Today, I'm going to shed light on some of those stories, and more. And as always, listener discretion is advised. It's that feeling. When the energy in the room shifts. When the air gets sucked out of a moment, and everything starts to feel wrong. It's the instinct between fight or flight. When your brain is trying to make sense of what it's seeing. It's when your heart starts pounding. It's when your heart starts pounding.

Welcome to Heart Starts Pounding, a podcast of horrors, hauntings, and mysteries. I'm your host, Kaylin Moore. This is a community of people who love to follow their dark curiosity wherever it leads them. Those of us that want to get to the dark underbelly of something as harmless as, oh, I don't know, the Disney parks.

If you'd like to dive further into the community, you can follow the show on Instagram and TikTok for smaller doses of spooks at Heart Starts Pounding, or join me in our Patreon community dubbed the Rogue Detecting Society. There, you'll have access to some bonus content. If you were part of our Patreon, you would have heard some of these stories I'm going to share with you today in a Patreon-exclusive episode last month.

Just a heads up, I will be off next week for the 4th of July holiday, but I'll be back with regularly scheduled programming the week after. If you'd like more content in that time, I encourage you to check out The Timekeeper, the fiction audio drama podcast I produced earlier this year. It's streaming on its own feed wherever you get your podcasts. ♪

So to start, I actually wanted to clarify something from last week's episode. Last week, I mentioned how in 2005, six people had already been taken to the hospital from the Mission Space Ride in Disney World.

Upon further reading, did I realize that that number only reflects the amount of people who were taken to the hospital. 194 people had the paramedics called for them after riding that ride. This was from everything from passing out to nausea to dizziness.

the rides seemed to be doing more harm than good. And it was this discovery that led me down an even deeper, darker path of safety concerns at the Disney parks. And with that tidbit, let's dive back into part two of the Disney tragedies, because I want to tell you more about the Disneyland Dark Ages that I referenced earlier, a period from the mid-90s to early 2000s known for its malfunctioning rides, underprepared attendance, and as a result,

One of the worst accidents to occur under this leadership was that of Brandon Zucker. On September 22nd, 2000, the Zucker family went to Disneyland. They actually lived in Orange County, California, so Disney was basically down the street for them.

That afternoon, four-year-old Brandon and his mother, Victoria, went to go on the Roger Rabbit's Cartoon Ride, a ride designed for younger kids based off the Roger Rabbit IP.

The ride is composed of individual cars that take you through a few rooms decorated with various cartoon scenes. The cars don't move very fast, basically walking speed, but riders can spin them from side to side using a wheel in the car, kind of like teacups. You load into the cars from a small opening on the right side. Think like a passenger side door that doesn't close.

The left side is completely solid, so it was recommended at the time that children load in first. That way adults are against the opening. However, when Brandon and his mother loaded into the car, the attendant let his mother in first, meaning that the 45-pound boy was unprotected on one side. It was also discovered that the seatbelt, which in the 2000s was a pull-down lap bar,

wasn't pulled down far enough to secure the boy in place. At one point during the ride, Brandon reached down to grab something that he had dropped when he tumbled out of the car completely. He lay on the track, stunned from the impact,

Within moments, he was struck by an oncoming car which folded his body in half and dragged him down the track. At the time, protocol required employees to call the Disney Security Center, not 911, who would in turn call the Anaheim Fire Department.

Disney didn't even have paramedics on site, which means that precious time was wasted. And in total, Brandon was trapped under the car for around 10 minutes before paramedics were able to reach him.

He was in rough shape, but he was alive. His injuries included a fractured pelvis, collapsed lung, and a torn liver and spleen. Brandon also had suffered cardiac arrest as well as brain damage and was rushed to the hospital where he was placed into an induced coma for over a month. He would survive the coma, but he would never speak or walk again. His mother said that he would sometimes laugh or smile, but he was unresponsive other than that.

Disney reached an undisclosed settlement agreement with the Zucker family, and some lawyers who have worked on similar cases estimate that it was between $20 to $30 million. Brandon died peacefully when he was just 13 years old from complications from the accident. There were a few things that went wrong to lead to this accident. For one, there were no paramedics on site.

Two, the attendants were not trained properly on how to close the seatbelts or load in passengers. And three, there were no basic safety precautions some kids rides have, like sensors on the cars to know to stop the ride if someone falls out. This accident seemed to be a direct result of policies put into place when Paul Pressler became president of the Disney parks in 1994.

By 1997, he decided that new safety measures would be implemented on an as-needed basis. That meant instead of preemptively fixing rides and adding safety measures, which cost money, the park would wait for incidents to arise. That way, they were only spending money when they needed to. I guess settlements and OSHA fines were less expensive than fixing rides, but I don't know. I'm not a businessman.

Before, each ride had its own maintenance crew. But now, there was one team of maintenance workers that floated around on an as-needed basis. Oh, and they were typically asked to work at night when there were less people in the park. So if something happened during the day, there was no one there to fix it. Employees hated this and begged for the newly implemented system to change back. But Pressler only cared about saving money.

The first major disaster to occur because of this rule was in 1998 on a colonial-style ship called the Columbia that did a slow loop on the rivers of America. On Christmas Eve, the ship came in too fast. Typically, if the ship overshoots the dock, the crew was supposed to wait for it to slow down and reverse, where they would then tie it up and let people off.

But a cast member was filling in that day and wasn't trained on this protocol. So as the ship was speeding in, they grabbed the rope that was attached to the ship and tied it to the dock, not realizing that this was not going to make the ship stop. The speed of the ship made the rope too taut, and it ripped an eight-pound metal cleat from the side. The piece whipped through the air and hit 33-year-old Microsoft engineer Luan Dawson square in the head.

It was ruled that he died from a brain hemorrhage and skull fracture. His wife, who was standing beside him, suffered, quote, horrific facial trauma. The site was so bad that multiple cast members had to be hospitalized just for seeing what happened.

When police arrived at the scene, they were met by Disney executives who brought them into a conference room for four hours while crew was instructed to secretly scrub the scene of blood and Dawson's brain matter. So by the time police got to the scene, it didn't look all that bad. It just looked like a piece of the boat ripped off. Police ruled in Disney's favor. It was clearly just an accident. But in reality, staff knew that the Columbia was in rough shape.

They had been making complaints that the wood was weak and needed to be patched up, but their requests went completely ignored because that was not protocol. The ship would be repaired when it was broken. And at the time, it wasn't broken yet. They didn't yet realize that by the time it did break, it would be way too late.

Again, Disney reached an agreement with Dawson's family for an amount that's estimated to be about $25 million. An investigation reversed the police's initial findings and exposed Disney for cleaning up the crime scene. This was the first time in the park's history that a death was ruled to be the fault of the park and not the individual. All right, so now Pressler's tab is up to $50 million. I cannot imagine that's worth it.

This episode is brought to you by Progressive Insurance. Most of you listening right now are probably multitasking. Yep, while you're listening to me talk, you're probably also driving, cleaning, exercising, or maybe even grocery shopping. But if you're not in some kind of moving vehicle, there's something else you can be doing right now. Getting an auto quote from Progressive Insurance. It's easy and you could save money by doing it right from your phone. Drive

Drivers who save by switching to Progressive save nearly $750 on average, and auto customers qualify for an average of seven discounts. Discounts for having multiple vehicles on your policy, being a homeowner, and more. So, just like your favorite podcast, Progressive will be with you 24-7, 365 days a year, so you're protected no matter what. More than ever, Progressive is a great way to save money.

Multitask right now. Quote your car insurance at Progressive.com to join the over 28 million drivers who trust Progressive. Progressive Casualty Insurance Company and Affiliates. National average 12-month savings of $744 by new customers surveyed who saved with Progressive between June 2022 and May 2023. Potential savings will vary. Discounts not available in all states and situations.

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The deaths at the park were the most visible to the public, but the amount of smaller accidents stacking up under Pressler's rule was also astonishing. In 1999, an 11-year-old boy was riding the teacups when he was flung from the ride, suffering a fractured vertebrae and concussion.

During his trial, the judge ruled that the teacup he was riding in had not been properly maintained, and a safety check that was performed on the ride after the accident was not done thoroughly. And then there was James Eubanks, who was riding Splash Mountain when disaster struck. He and his girlfriend were sitting next to each other in the log flume when all of a sudden it jerked forward quickly.

James threw his hands forward to stop himself, and in the process, his ring got snagged on a screw that was protruding from a piece of wood outside of the ride. This resulted in his finger being ripped off from the socket. Disney ruled that James's hand shouldn't have been outside the vehicle for any reason, and refused to pay the man's lost wages and medical bills. They had a reputation to uphold, a reputation that was getting increasingly harder to keep Squeaky clean.

Pressler left Disney in 2002, but the legacy of his policies would take years to improve. The rides were in worse shape than ever from years of mismaintenance checks. That's why the last of the disasters attributed to him, and one of the worst to happen to a specific ride, occurred in 2003. On September 5th, 2003, recent college graduate Marcelo Torres went to Disney with his friend Vicente.

He had just started a business in California after years of traveling back and forth between America and Chile to finish his education. Around 11.15 a.m., Marcelo loaded into the big Thunder Mountain coaster, sitting in the first passenger car.

Big Thunder Mountain Coaster opened in 1979, and it's modeled after a train speeding through gold mines. It takes you around a few fast turns and over some small hills as you zoom through the red rocks of the Pioneer West. It's a fun ride built for families to enjoy.

The first car of the ride is the front of the locomotive, and people load into the cargo crates behind, two to a car. So when I say Marcelo was in the first passenger car, just know there was an empty train car in front of him. 30 minutes before Marcelo entered the ride, a few employees heard a strange clanking noise coming from the coaster.

They decided to let it run for 12 more times, all of which ran successfully, but still had a strange clanking noise coming from the front of the coaster. Ultimately, it was decided that the ride would go for one more run before they called maintenance. That was the run Marcello was on. The 13th run.

The ride started out okay, but as it made its way through one of the first tunnels, a bolt came loose in one of the front wheels of the first car, the car in front of Marcelo. This caused the wheel to come off, resulting in the front of the train nosediving towards the track. The force of the nosedive caused the back of the front car to lift, which in turn caused the bar holding Marcelo's car to the front car to snap.

Before anyone could even register what was happening, the back of the front car hit the top of the tunnel and Marcelo's car continued forward, slamming into the bottom of it. The attendants working the ride didn't see what happened. It was blocked by the tunnel, but they heard it. Metal scraping, cars all slamming together like an accordion, and screaming.

Next thing they knew, they could see passengers running from the tunnel. "Help! Someone's hurt!" one man screamed. For the rest of the passengers, the ones that were trapped from the crash and couldn't escape their cars, it was an hour before the fire department and paramedics could get them out. All in all, ten riders had gotten hurt, but Marcelo was pronounced dead.

His friend Vicente was the most hurt of the other riders. He had cuts to his face, a bad chest injury, and potentially broken ribs. But he would go on to make a full recovery. Unlike the case of Brandon Zucker, Disney admitted fault for Marcelo's death. They wouldn't, however, admit that it was due to a systemic safety issue from years of foregoing maintenance checks to save money.

However, it was found that someone who didn't inspect the ride signed off on it being safe, and that the attendants were not trained on what to do if a ride was making sounds they weren't familiar with. Marcello's family settled with Disney for an undisclosed amount, and half a million dollars was donated from the settlement to Brooks College in Long Beach for scholarships.

The safety concerns were mounting at the Disneyland parks in the early 2000s. But across the country at Disney World, another concern was mounting after the break. So while Disneyland was having its own safety concerns over rides breaking down, Disney World was having safety concerns over something else. It seemed that in their quest to design the world's most thrilling rides,

They had created some rides that were not fit for human riders. Mission Space is a great example of a symptom of this problem. In an effort to build something the world had never seen before, they ended up building a ride that sent riders to the hospital. Maybe this was because, in part, Disney didn't hire traditional Imagineers to build the ride.

They hired Environmental Tectonics Corp. And I'll give you 1,000 guesses as to what this company specialized in building. I'm serious. What do you think they made? Well, if you didn't guess flight simulators for the military, you were wrong. Should the people who make training simulations for combat be designing children's rides, Walt? Walter? Mr. Disney? Actually...

Maybe they should, because in 2001 they abandoned the project. This was after accusing Disney of blocking them from conducting important safety testing on the ride. So the ride was going to be intense, but they were experts in how much force a human being could reasonably handle.

The issue seemed to stem from Disney's way of conceptualizing rides. They come up with a fun concept, usually one more thrilling than the last, and then they start figuring out how to build it. They don't start with what's possible, which, honestly, is probably why so many of their rides are amazing. They've only had the occasional miss.

But on some of these thrilling rides, there are opportunities for the guests to hurt themselves, like Disney World's Splash Mountain. In 2000, William Pollack was feeling sick on the ride, and in a panic, he decided to bail. The ride had come to a stop and guests were not strapped down in the flume, so William decided to get up and jump from the log towards the exit. However, as he got out of his seat, the ride started again.

He fell into the water and was hit by an oncoming boat, dying on the spot. If you build rides that are too much for some people, some may desperately try to exit halfway through.

This episode is brought to you by Progressive Insurance. Most of you listening right now are probably multitasking. Yep, while you're listening to me talk, you're probably also driving, cleaning, exercising, or maybe even grocery shopping. But if you're not in some kind of moving vehicle, there's something else you can be doing right now. Getting an auto quote from Progressive Insurance. It's easy and you could save money by doing it right from your phone. Drive

Drivers who save by switching to Progressive save nearly $750 on average, and auto customers qualify for an average of seven discounts. Discounts for having multiple vehicles on your policy, being a homeowner, and more. So just like your favorite podcast, Progressive will be with you 24-7, 365 days a year, so you're protected no matter what.

Multitask right now. Quote your car insurance at Progressive.com to join the over 28 million drivers who trust Progressive. Progressive Casualty Insurance Company and Affiliates. National average 12-month savings of $744 by new customers surveyed who saved with Progressive between June 2022 and May 2023. Potential savings will vary. Discounts not available in all states and situations.

Plug in a Hyundai EV and the extraordinary happens. It's not just the ultra-fast charging capability and long range in the Ioniq 5 and Ioniq 6, or the adventure-seeking spirit of the Kona Electric, or the groundbreaking 601 horsepower Ioniq 5N. And it's not just the comfort in knowing that every Hyundai EV is backed by a 10-year, 100,000-mile limited electric battery warranty.

Hyundai's EVs transform a low hum into a loud adventure. They bring color to your journey and turn energy into main character energy. So forget everything you thought you knew about EVs and turn the extraordinary into something truly electrifying.

There's joy in every journey.

I said this in the last Disney episode, but though there are some issues in the park, it's still extremely safe to ride the rides. And the issues outlined in this episode are not exclusive to Disney. If anything, Disney has more of a reputation to uphold than some other theme parks, which I will definitely talk about in a future episode.

When safety measures are upheld, there's rarely any issues. It's just when they go ignored, which is usually in the name of saving money. Speaking of which, I wanted to end with another story, though this one's not about Disney. The tragedies that occurred under Paul Pressler's leadership were direct results of safety measures being cut for profit.

And in the last Disney episode, I told a story about how I worked at a fast food restaurant that had issues with the back freezer that they wouldn't fix. And how I got locked in it one time. And a bunch of you sent me the following article. On May 11th of this year, 63-year-old Nhu Yat-Li was found frozen to death inside of an Arby's freezer in Iberia, Louisiana.

This location had just opened last year and Nguyet was temporarily assigned to be the general manager, a job that was supposed to last for four weeks but had been extended by two. We now know that the door to this Arby's freezer had been malfunctioning since August of 2022 and employees were using a screwdriver to help open and close the door.

They would also use a box of oil to keep the door propped open, similar to what I used to have to do. You can't see me right now, but there is smoke pouring out of my ears reading about this. On May 11th, Nguyet was dropped off early in the morning to open the store. It would be a few hours before the other employees, one of which was her son, arrived for their shifts at 10:00.

At some point while opening, she went into the freezer and got locked in. There was no one else in the store to witness this. It was her son who found her. Face down on the floor of the negative 10 degrees Fahrenheit freezer upon arriving for his shift, the blood on the door indicated that she had been banging on it until her hands were raw.

The problem with the door had been reported to the district and regional managers since August, the latter of which visited the restaurant to inspect the door himself. During this inspection, Nguyet personally showed him that the door was broken.

Her family is suing Arby's as well as Turbo Restaurants, the private owner of this specific location, and Sun Holdings, who owns Turbo. Articles reporting on Nguyet's death made mention of other times tragedies have struck in industrial freezers. At the Westin Peachtree Plaza in Atlanta, Carolyn Robinson Mangum beat her knuckles bloody against a freezer door before succumbing to hypothermia.

Weeks before her death in 2016, another employee had gotten locked in the same freezer and had to beat against the back wall until someone heard her and let her out just in time. After Carolyn's death, the medical examiner, OSHA, and a representative from an equipment servicing agency performed over 30 tests on the door to figure out what mechanism had failed.

And each time they performed the test, the door opened perfectly, so they didn't do anything to fix it. And three weeks later, another two employees got trapped inside after the exit button malfunctioned. Luckily, they both survived. So when you go to a Disney park, or a walk-in freezer for that matter...

You shouldn't have to assume that what you're doing could be a risk to your life. The responsibility can't fall 100% on the individual all of the time, so long as you're adhering to the standard safety measures. So be careful out there and enjoy the upcoming holiday, especially if you're going to Disney. I'll catch you when we're back on the 12th.

This has been Heart Starts Pounding, written and produced by me, Kaylin Moore. Music by Artless. Shout out to our new patrons, Katie, Mary Kate, Gaia, Silvio, George, Jose L, Annie, Abby, Allison, Kara, Jesse, Jose, Bailey, Carissa, Alyssa, Keely M, Keely G, Lillian, Barbara, Rebel, Meredith, Grencia, Richard, Claudia, and Erin.

Another special thanks to Travis Dunlap, Grayson Jernigan, the team at WME, and Ben Jaffe. Have a heart-pounding story or a case request? Check out heartstartspounding.com. Until next time, stay curious.

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