How to Trust and Be Trusted with Rachel Botsman
2025/1/23
Revisionist History
R
Rachel Botsman
@Rachel Botsman : 我对信任的研究始于对人际关系的兴趣，我认为信任是维系社会和团队的纽带。多年来，我观察到人们在信任决策中常常犯错，例如速度过快、依赖直觉而非信息，以及过分重视个人魅力。在高风险情境下，这些错误尤为突出。
我发现，透明度并非总是提升信任的良方，过度的透明度反而可能被解读为监控，从而降低信任。构建高信任团队的关键在于提升团队成员在不确定性中的容忍度，而不是过度关注风险规避。成为一个更好的期望设定者也很重要，清晰地设定期望，赋予团队成员权力，让他们在不确定性中工作。
我的新书《如何信任和被信任》探讨了信任的本质和运作机制，以及它如何影响我们的决策。书中，我分享了如何做出更明智的信任决策的方法，例如，要意识到自己关注哪些信任信号，避免因为便利性而做出错误的信任决策，将直觉视为决策驱动因素而非决策者，以及在重要决策前采取‘信任暂停’策略，收集更多信息。
总而言之，信任是一个选择，需要我们谨慎地给予。人类天生就倾向于信任，但我们也需要学习如何更好地信任，避免被欺骗。
@Malcolm Gladwell : (This section would contain Malcolm Gladwell's arguments and insights from the conversation. Since they are not explicitly summarized in the provided key points, this section would need to be constructed based on his contributions to the discussion. This would involve at least 200 characters in Chinese summarizing his perspective.)
Deep Dive
This chapter explores the nature of trust, common mistakes in evaluating trust, and the importance of transparency. It emphasizes the need for informed decisions rather than relying solely on intuition or speed.
- Trust is a social glue that holds society together.
- Speed and intuition over information are common mistakes in trust evaluation.
- Transparency can sometimes backfire and lead to less trust.