N
Nat Kramer
P
Paul Lethgano
W
Waleed Halti
匿
匿名邻居
旁
旁白
知名游戏《文明VII》的开场动画预告片旁白。
匿名邻居：对住宅太阳能安装持观望态度，希望先观察其他邻居的安装效果。
Christine和John Scalera：由于太阳能公司激进的销售策略和糟糕的售后服务，导致他们陷入高额债务和持续高昂的电费账单中，对太阳能公司的服务和产品表示强烈不满。
Alana Samuels和Keith Romer：报道揭示了美国住宅太阳能市场中存在的问题，许多客户对销售的产品感到失望，电费账单并没有显著降低，售后服务也极差。
Nat Kramer：解释了住宅太阳能行业早期发展模式，以及税收优惠政策对行业的影响，并指出为了快速发展，公司采用了激进的销售策略。
Waleed Halti：分享了他作为太阳能销售人员的经历，揭露了行业中存在的激进销售和高佣金模式，并指出这种模式导致客户支付过高的价格，同时客户体验也极差。
Paul Lethgano：分析了美国大型住宅太阳能公司的商业模式存在根本性缺陷，导致客户体验差和价格高，并指出行业中存在的问题，例如销售和营销成本过高，导致公司利润微薄甚至亏损。
Sunnova公司：回应客户投诉，声称客户投诉率仅为2%，并表示已进行多项客户服务投资，以更好地服务于不断增长的客户群。
Deep Dive
Christine and John, hoping to save money and become energy independent, were lured into purchasing solar panels by aggressive sales tactics. Their initial installation underperformed, leading them into further debt with a second set of panels. Despite their efforts to resolve the issues, they are left with high electricity bills and mounting debt, feeling deceived by the solar companies.
- Initial solar panels underperformed, leading to increased electricity bills.
- Second set of panels also failed to deliver promised savings.
- Couple faced unresponsive customer service and mounting debt.
- Aggressive sales tactics and financial incentives within the solar industry contributed to their negative experience.
Shownotes Transcript