cover of episode Your Call is Unimportant to Us

Your Call is Unimportant to Us

2024/6/20
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I've Had It

AI Deep Dive AI Chapters Transcript
People
J
Jennifer
P
Pumps
Topics
Pumps认为电话客服长时间让人等待,同时声称你的电话很重要,这是一种虚伪的行为,体现了公司对客户的不重视。她认为,即使不能立即接听电话,也应该提供留下电话号码并回拨的服务。 Jennifer对此表示赞同,并认为客服人员的工作环境和压力也应该被理解。她分享了自己在面对糟糕的客户服务时的负面情绪和行为,以及事后产生的愧疚感。她还谈到了自己试图改善这种行为,并认为自己面对面比打电话时更易于表现出负面情绪。 Jennifer认为,在面对糟糕的客户服务时,客服人员往往无法控制局面,他们每天都要面对许多愤怒的客户,这使得他们也容易产生负面情绪。她将客服人员的工作比作律师的工作,每天都处理各种问题。她还将自己和Pumps主持的播客比作客服,因为听众经常带着负面情绪来倾听。

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Pumps is in her 'I hate people' era.

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