cover of episode Why do doctors still use pagers?

Why do doctors still use pagers?

2023/12/8
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Jeff Guo 和 Nick Fountain:本节目探讨了医院中寻呼机这一过时技术的顽固存在,以及试图用短信应用取代寻呼机的尝试和结果。 Mary Mercer:作为一名急诊室医生,她亲身经历了寻呼机沟通效率低下的问题,并尝试通过短信应用来改善沟通,但最终项目失败。她认为寻呼机虽然过时,但其可靠性和在紧急情况下的稳定性是其优势。 Christopher P. Body:他同样指出寻呼机系统对急诊室医生和被呼叫的医生(尤其是住院医生)来说效率低下,影响患者治疗效率。他认为寻呼机系统存在诸多问题,例如单向沟通、信息接收不确定性等。 Michelle:哈佛大学管理学教授,她提出了RHIP模型(风险、习惯、身份认同、权力),解释了为什么一些过时的技术难以被淘汰。她认为技术采用不仅仅是技术问题,还涉及到风险、习惯、身份认同和权力等社会因素。 Obin Janala:作为一名骨科住院医生,他亲身体验了短信应用带来的信息过载问题,这反而增加了他的工作负担,并削弱了他的权力。他认为寻呼机在一定程度上赋予了住院医生控制沟通节奏的权力。 Jeff Guo 和 Nick Fountain:总结了医院寻呼机淘汰的困境,指出仅仅更换技术是不够的,还需要改变沟通文化,解决新技术带来的风险、习惯、身份认同和权力等问题。

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Remember pagers? They were huge in the 80s — these little devices that could receive short messages. Sir Mix-A-Lot even had a song about them! But then cell phones came along, and pagers more or less became obsolete.Except there's one group of people who still carry pagers: medical doctors. At a surprisingly large number of hospitals, the pager remains the backbone of communication. Need to ask a doctor a question? Page them. Need to summon a doctor to an emergency? Page them. And then... wait for them to call you back.Almost everyone agrees that pagers are a clunky and error-prone way for doctors to communicate. So why do so many hospitals still rely on them?On today's show: A story about two doctors who hatched a plan to finally rid their hospital of pagers. And the surprising lessons they learned about why some obsolete technologies can be so hard to replace.*This episode was hosted by Jeff Guo and Nick Fountain. It was produced by Sam Yellowhorse Kesler. It was edited by Keith Romer and fact-checked by Sierra Juarez. It was engineered by Robert Rodriguez with help from Maggie Luthar. Alex Goldmark is Planet Money's executive producer.Help support Planet Money and get bonus episodes by subscribing to Planet Money+ in Apple Podcasts) or at plus.npr.org/planetmoney).*Learn more about sponsor message choices: podcastchoices.com/adchoices)NPR Privacy Policy)