cover of episode CM 284: Alison Wood Brooks on the Science of Conversation

CM 284: Alison Wood Brooks on the Science of Conversation

2025/1/26
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Curious Minds at Work
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A
Alison Wood Brooks
哈佛商学院谈判和对话专家，研究对话心理学和情绪影响
G
Gail Allen
Topics
@Gail Allen : 本次访谈探讨了如何提升对话技巧，尤其关注对话前后的思考以及对话中情境和目的的重要性。 @Alison Wood Brooks : 我研究对话已有十年之久，认为对话是人际关系的基础，每一次对话都是协调游戏，需要不断做出协调决策。成功的对话需要‘自我阅读’（了解自身）、‘心灵阅读’（了解对方）和‘房间阅读’（了解环境）三种能力。我提出了‘对话指南针’框架，它包含关系轴（利己/利他）和信息轴（信息交换/非信息交换），帮助我们组织对话目标。此外，我还提出了‘TALK’框架（Topics, Asking, Levity, Kindness），它提供了一个简化的对话方法，帮助我们改进对话技巧。在话题方面，我建议进行‘话题准备’，并适时转换话题，避免对话陷入沉闷。在提问方面，我强调了开放式问题和后续问题的重要性，并指出即使是敏感性问题，在对话中提出也未必会带来负面影响，反而可能增进彼此了解和亲密感。在‘轻盈’方面，我建议保持对话的活力，避免沉闷。在‘友善’方面，我强调了尊重语言和积极倾听的重要性，并指出‘回应式倾听’比单纯的‘积极倾听’更有效。最后，我还谈到了群体对话的协调问题，以及如何成为一个好的对话引导者。 Gail Allen: 访谈中，我与Alison Wood Brooks探讨了关于有效对话的诸多方面，包括对话前的准备、对话中的技巧以及如何处理不同类型的对话。我们还讨论了如何通过提问来更好地了解对方，以及如何通过积极倾听和友善的语言来建立良好的沟通关系。

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Conversations play a big role in our personal and professional lives. It’d be hard to build or maintain a relationship without them.   That’s why Alison Wood Brooks, Harvard Business School Professor and conversation expert, has written the book, Talk: The Science of Conversation and the Art of Being Ourselves. She’s found that if we improve our conversations, even a little, the results can be game changing. In this interview, we talk about the framework she’s developed to help us do that. We also discuss how to improve our one-on-one and group conversations. Finally, we learn effective ways to manage difficult conversations, including apologies. Related Links How to Have the Perfect Conversation – and Why It’s Good for You Desperate for Better Dialogue? Interview with Jeff Wetzler on Deepening Connections The Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. Support the Podcast If you like the show, please rate and review it on iTunes or wherever you subscribe, and tell a friend or family member about the show. Subscribe Click here and then scroll down to see a sample of sites where you can subscribe.