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Gayle Allen
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Jeff Wetzler
Gayle Allen：在访谈中，Gayle Allen 探讨了有效提问的重要性，以及在工作和生活中如何通过提问建立更深层次的联系，从而获得更好的结果。她强调了在寻求他人知识和反馈时，及时提问的重要性，避免在项目延误或目标无法达成时才意识到问题所在。她还介绍了 Jeff Wetzler 的著作《Ask》，该书倡导经常性地提问以获得所需的见解，这对于个人、团队和组织都至关重要。
Jeff Wetzler：Jeff Wetzler 详细阐述了其著作《Ask》中提出的 ASK 方法，该方法包含五个步骤：选择好奇心、营造安全感、提出高质量问题、倾听和反思与重新连接。他强调了高质量提问的重要性，并区分了高质量问题和低质量问题。他介绍了理解的阶梯模型，解释了人们如何形成对情境的确定性认知，以及如何通过提问来挑战这种认知。他还探讨了情绪绑架、速度和紧迫感以及表达确定性的压力是如何扼杀好奇心的，并提出了安全循环的概念，包括建立联系、敞开心扉和展现韧性三个方面，以提高心理安全感，鼓励人们分享困难的事情。此外，他还分享了如何通过 AI 来辅助提问和反思，以及如何通过“抽丝剥茧”的倾听技巧来挖掘更深层次的信息。最后，他建议在组织层面应用 ASK 方法，需要进行能力建设、领导者示范以及建立规范的流程，例如“二乘二”会议。
Jeff Wetzler: Wetzler's core argument centers around the transformative power of asking the right questions. He argues that most people fail to tap into the collective wisdom around them because they don't ask questions that elicit insightful responses. He introduces the 'ASK' method, a five-step process designed to facilitate deeper learning and connection. This method emphasizes cultivating curiosity, creating psychological safety, posing high-quality questions, active listening, and reflective reconnection. Wetzler further explains the 'Ladder of Inference,' a model illustrating how individuals construct their understanding of situations, often leading to premature conclusions. He highlights the importance of challenging these assumptions through thoughtful questioning and emphasizes the detrimental effects of emotional hijacking, urgency, and pressure to express certainty on curiosity. He proposes a 'safety cycle' to foster open communication and shares practical strategies for effective listening, including focusing on content, emotion, and action. Wetzler also demonstrates how AI can be leveraged to enhance questioning and reflection, and he advocates for organizational-level implementation of the ASK method through capability building, leadership modeling, and structured processes.
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