Recorded April 8, 2022
Working with integrators and consultants is a necessary part of the job for any higher ed AV manager, and the AV SuperFriends have plenty of suggestions to make that process easier. Step 1, don’t give away engineering and design. Step 2, don’t give away consulting and end user interaction. Step 3, don’t give away programming. Step 4, don’t give away integration. In fact, just do it all in house.
Marc has recommendations about working on capital projects, Larry is happy to work with outside experts on highly specialized projects, Chris wants integrator pricing estimates to be honest and not hide costs or overcharge, Justin has a well-established system at WKU of splitting projects into multiple phases so they can be budgeted and contracted separately, and Jamie wants to ensure that if an integrator is engaged, that he is in the loop as the liaison to ensure standards are being met and followed.
We also discuss bringing new integrators onboard, building relationships, leveraging multiple suppliers for box sales, and when to expand those relationships with value-added services.
