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Conversational AI is the use of natural language processing, machine learning, and other technologies to create intelligent agents that can interact with customers through text or voice. Conversational AI can provide various benefits for customer service, such as improving customer satisfaction, reducing costs, increasing efficiency, and generating insights. Conversational AI can be applied to different domains and scenarios, such as chatbots, voice assistants, virtual assistants, and social robots. Conversational AI can also be integrated with other systems and platforms, such as CRM, ERP, e-commerce, and social media.
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