Contributor(s): Jocelyne Bourgon | Crises, cascading failures, and unpredictable shocks characterise the world we live in. Jocelyne Bourgon will map out an enabling framework for governing in the 21st century. Jocelyne Bourgon has led ambitious public sector reforms as secretary to the Cabinet of Canada. She is president of PGI (Public Governance International) and author of A New Synthesis of Public Administration: serving in the 21st century.