ChatGPT is automating customer service tasks in the travel industry, particularly for airlines. This allows human agents to focus on more complex issues, similar to how online booking engines previously automated simpler tasks. This could lead to reduced staffing costs or improved efficiency for existing staff.
- Automation of customer service tasks in the travel industry
- Airlines typically have large customer service teams
- AI helps human agents focus on complex issues
- Potential for reduced staffing costs or improved efficiency
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