cover of episode Why DEI Still Matters (and How to Get It Right)

Why DEI Still Matters (and How to Get It Right)

2024/11/13
logo of podcast HBR On Leadership

HBR On Leadership

AI Deep Dive AI Insights AI Chapters Transcript
People
J
James White
K
Krista White
Topics
James White: 2020年的种族觉醒凸显了仍需完成的大量工作,并以自身经历为例说明了黑人高管面临的独特挑战,例如在可口可乐公司工作的早期经历中,他需要将三K党总部从他的销售区域移除。他还谈到了2020年的事件以及疫情对有色人种的影响,让他更加深刻地认识到种族问题。他认为,领导者需要有更大的同理心,才能更好地理解和解决这些问题。 在Jamba Juice任职期间,他致力于在公司各个层级增加多元化人才,特别是在领导层和董事会。他指出,许多公司在基层员工方面具有多样性,但在领导层却缺乏多样性。他强调,CEO必须领导反种族主义工作,不能委托他人,因为这项工作与公司的文化和价值观息息相关。他还强调了中层管理人员在推动组织变革中的关键作用,并建议赋予他们改变组织的能力,创建更具包容性的工作空间。 为了实现可持续的变革,需要关注系统和制度,而不是仅仅关注个体层面。他认为,需要重新设计那些存在偏见的系统和流程。他还分享了在Snook Supermarkets的成功案例,CEO Todd Snook 积极参与并推动了公司在反种族主义方面的进步。 他认为,反种族主义领导力和包容性领导力将成为未来领导者的核心能力,并对企业未来的发展充满希望。他希望企业能够采用反种族主义的方法,创造一个更具包容性的工作环境,让每个人都能充分发挥自己的才能。他相信,如果企业能够将反种族主义融入到公司的文化和价值观中,那么在未来,我们今天必须进行的对话将变得不必要。 Krista White: 她作为黑人女性的经历,包括微侵略和职业发展中的不公平待遇,让她对种族问题有了更深的理解。她分享了在以白人为主的工作环境中,经常会遇到微侵略和职业发展中的不公平待遇,例如人们会问她是否可以触摸她的头发。她观察到白人同事在经验不如她的情况下获得晋升,以及黑人高管需要不断证明自己的能力。她在漫长的职业生涯中从未因为潜力而获得晋升,这让她深刻体会到系统性种族主义的存在。 她和父亲合著这本书是为了分享经验,并提供不同的视角,特别是从黑人运营高管的角度出发。这本书强调了白人至上和系统性种族主义的现实,并主张反种族主义。她对反种族主义领导力的定义是:致力于解决公司内部的系统性问题,超越口头承诺,并持续学习和改进。反种族主义是一个持续的旅程,需要持续学习和改进。 她认为,企业文化审核应深入研究所有影响文化的流程,包括人力资源系统、数据分析和员工调查。选择最重要的衡量指标应根据公司的具体情况而定,并与公司的价值观和使命相一致。行动学习团队是跨职能团队,可以帮助解决业务问题,并识别具有潜力的员工。行动学习团队的组成应具有代表性,并涵盖公司内部的多样性。 为了确保这项工作取得成果,CEO必须亲自参与并承担责任。年轻一代正在通过拒绝与自身价值观不符的公司以及利用社交媒体等方式来推动变革。她认为,将反种族主义融入公司文化,可以促进其他方面的进步,例如气候变化和疫情应对。

Deep Dive

Key Insights

Why did James and Krista White write the book 'Anti-Racist Leadership'?

James and Krista White wrote the book to provide a playbook for companies on how to transform corporate culture in a race-conscious world. James, as a former Black operating executive, and Krista, with her perspective as a millennial passionate about social justice, aimed to share their unique insights on systemic racism and anti-racism in corporate settings.

What is the definition of anti-racist leadership according to Krista White?

Anti-racist leadership involves a commitment to examining systemic issues within a company, including processes and rituals. Anti-racist leaders move beyond lip service, hold top leaders accountable, and are honest about their current standing. They lead with empathy, recognize implicit humanity, and are open to learning and evolving. They also create formalized opportunities for employees to voice their concerns and collaborate with diverse teams.

Why is middle management crucial in driving DEI efforts?

Middle management is critical because most employees experience their work environment through interactions with middle managers. These managers are the ones who implement policies and processes on the ground. To create inclusive workspaces, organizations must equip middle managers with the tools, policies, and incentives needed to foster change and allow employees to bring their full selves to work.

What are action learning teams, and how do they contribute to DEI efforts?

Action learning teams are cross-functional groups that bring together employees from different departments to tackle business issues and solve problems. They help identify high-potential individuals from marginalized groups who may not typically get high-profile assignments. These teams foster innovation and inclusion by allowing diverse voices to contribute to solving critical organizational challenges, such as DEI and anti-racist leadership.

How can companies ensure that DEI efforts lead to lasting change?

To ensure lasting change, DEI efforts must be elevated to the C-suite and not delegated. CEOs must be personally involved, and progress should be tracked through transparent reporting and action plans. Companies should also incentivize leadership teams to meet DEI goals, as seen in the example of Medallia, where the CEO tied 100% of equity compensation to achieving diversity targets.

What challenges do companies face in implementing anti-racist leadership?

The biggest challenges include a lack of leadership commitment at the top, a gap between public commitments and actual progress, and reliance on incremental training without systemic change. Companies that succeed in making progress are those with CEOs who lead the charge, implement action plans, and ensure transparency and accountability in their DEI efforts.

How does the younger generation hold senior leaders accountable for DEI progress?

The younger generation holds senior leaders accountable by being intentional about where they work, aligning their employment choices with their values. They also use tools like social media to demand transparency and share experiences of workplace inequities. This generation is less likely to tolerate companies that fail to align with their values, leading to movements like the Great Resignation.

What is James White's vision for corporate America in the next 5 to 20 years?

James White envisions a future where corporate America embraces anti-racist leadership, creating a more thoughtful and conscious form of capitalism. He hopes for workplaces where everyone can bring their best selves to work, and the conversation about anti-racism becomes unnecessary as systemic change takes root. This vision aligns with companies that are purpose-driven and mission-focused.

Shownotes Transcript

Amid the racial reckoning that followed George Floyd’s murder in 2020, many U.S. business leaders promised to make workplaces more diverse, equitable, and inclusive. But these efforts have now slowed, and many DEI teams have faced cuts, and calls for anti-racist leadership have all but disappeared.

In this episode, James White, the former CEO of Jamba Juice, and his daughter and coauthor Krista White offer advice on how corporate leaders can promote lasting change in their organizations and society at large. They also discuss why it’s so important to engage middle managers in inclusion work—and how to do that.

James and Krista White are coauthors of the book Anti-Racist Leadership: How to Transform Corporate Culture in a Race-Conscious World.


Key episode topics include: leadership, race, diversity and inclusion, leadership and managing people.


HBR On Leadership curates the best case studies and conversations with the world’s top business and management experts, to help you unlock the best in those around you. New episodes every week.

· Listen to the original HBR IdeaCast episode: DEI Isn’t Enough; Companies Need Anti-Racist Leadership (2022))

· Find more episodes of HBR IdeaCast).

· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org).