cover of episode Sarah Friar, CFO of Square, on Innovation, Leadership and the Value of Understanding Your Customer’s Struggle

Sarah Friar, CFO of Square, on Innovation, Leadership and the Value of Understanding Your Customer’s Struggle

2018/5/30
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Sarah Friar: Square的成功秘诀在于始终关注客户的困境，并以此为导向进行创新。公司鼓励员工从任何角度提出创意，并赋予他们充分的自主权。她强调关注产出而非投入，并勇于在必要时放弃不成功的产品。在领导风格上，她提倡信任和授权，并认为优秀的团队成员会超出预期地完成任务。她还分享了Square如何通过独特的沟通方式与投资者和客户建立联系，以及如何构建平台型业务，并强调了数据的重要性以及核心竞争力的作用。她认为，在企业发展过程中，既要勇于尝试，也要敢于放弃，并始终以客户为中心。 Glen Salton: Glen Salton主要就Square公司的成功经验，特别是如何平衡高执行力和创新能力，以及如何构建平台型业务等方面向Sarah Friar提问。他赞扬了Square的执行力和创新能力，并对Square的沟通方式、领导风格以及平台战略等方面进行了深入探讨。 Sarah Friar: 她详细阐述了Square的客户至上理念，以及如何将这一理念融入公司文化。她分享了Square如何通过各种方式（例如照片、弹出式活动、让工程师体验客户场景）增强员工对客户的理解，以及如何坦诚面对错误，重视客户体验，避免给客户带来负面影响。她还介绍了Square如何通过独特的沟通方式与投资者和客户建立联系，例如在季度信中突出客户故事，并在财报电话会议上鼓励客户提问。她还分享了Square如何鼓励公司内部所有部门都保持创新，以及如何通过关注产出而非投入来提升团队效率和多样性。她认为，领导者应该清晰地设定目标，并赋能员工，让他们自主选择实现目标的方式。她还分享了Square在产品开发和战略调整方面的经验，以及如何平衡短期业绩和长期发展。

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In this episode, Sarah chats about how to not ruin someone's day, or livelihood, the importance of staying ahead, and how leadership inspires change across an organization.

Sarah Friar is CFO and Operations Lead at Square. Sarah joined Square in July 2012 from salesforce.com, where she served as SVP of Finance & Strategy. Prior to salesforce.com, she worked at Goldman Sachs for over 10 years, with experience in corporate finance, M&A, and equity research, and ultimately as lead software analyst and Business Unit Leader for Goldman Sachs' Technology Research Group. She previously worked for McKinsey in both London and South Africa. She holds a Masters of Engineering degree from Oxford University and an MBA from Stanford University. In addition to New Relic, Sarah sits on the Boards of ModelN, Walmart, and Spark, a nonprofit focused on changing the lives of at-risk middle schoolers through mentorship.